Terms and conditions

General:

Details provided in a quote are interpreted by the estimator, and it is the responsibility of the customer to check and make sure the items in the quote are accurate. Baltic Stonemason Professionals is not responsible for the accuracy of any dimensions or measurements provided by customers (or any person on their behalf) for the areas that affect the product installation.

Any changes to the details or quantities provided in a quote (Including but not limited to dimensions, material, fabrication, or installation requirement) will result in a variation in the Quoted price.

Quotes do not include the removal of existing benchtops unless stated in the quote.

Unless otherwise stated in the quote, the quote is for two site visits. First for measurement and second for the installation. Should additional site visits be required due to site access, incomplete joinery, change of detail, or appliances not on-site additional costs will apply.

Quotes are based on standard access (single storey, no stairs) – should there be additional stairs or difficult access as determined by our staff – there will be additional costs to be quoted on inspection.

Invoices:

After we cut the stone slab, there is no cancellation or change of mind policy. A full price of stone-slab for will apply for any change of mind at this stage.

Baltic Stonemason Professionals reserves the right to charge storage fees wherein the delivery of the product is delayed beyond a reasonable time after the product has been invoiced to the customer.

Any off-cuts of your project, are entitled to you as the client. However, you need to request these pieces at the time of invoice issue and noted on the invoice should you want to keep any off-cuts. These Off-cuts can be held at the Factory until such a time they are required, however storage fees may apply.

If our installers arrive at the site and the access prevents a standard delivery and a crane is required, then this cost will be charged to the customer.

It is the advice of Baltic Stonemason Professionals that brick walls where a splashback is going to be installed, are rendered before installation.

Installation:

The customer must be present at all sites during the measurement and installation to sign off on works completed. if the customer cannot be present at the arranged time a suitable representative must be designated on-site with the authority to approve all details discussed.

All work sites must comply with industry standards regarding safety. If the site does not comply with the safety standards as determined by our staff, Our staff will leave the site without notice until all safety concerns are addressed and resolved. Additional site visit charges will apply.

Installation of stone may require cutting/sanding polishing on-site. As such we recommend that precautions be made to protect any property that may be on-site, it is the responsibility of the customer to cover any furniture and appliances before installers arrive. We also recommend keeping any plastic covers on cabinets until after the stone installation is complete.

Any concerns with installation quality or defects in stone should be presented to the installers at the installation time. After the time of installation, all responsibility in relation to defects or quality of installation is the responsibility of the customers.

Baltic Stonemason Professionals will not be liable for any damage, stain, or etching that occurred after the time of installation.

If a Material Installed by Baltic Stonemason Professionals has had a defect covered under the warranty terms of the manufacturer of the stone. Works required for removal and/or installation of new stone will be at the cost of the customer. Note that Baltic Stonemason Professionals will provide services at a discounted rate for such instances.

Natural stone:

All Natural Stone slabs are subject to variations in colour, shade, pattern, veining, and texture. The stone may also have pits, fissures, cracks, and fragmentation which are not apparent in samples or in previous installations. It is the responsibility of the customer to inspect the selected slab for all imperfections.

Natural Stone is porous, and the level of porosity will vary from one stone to another. Baltic Stonemason Professionals at the time of installation will seal the stone using a penetrating sealer (sealing provides partial but not absolute protection against staining), this sealant will need to be re-applied and maintained by the customer.

We recommend warm water and a mild detergent or neutral cleaners to be used for cleaning natural stone, should any other product be used, and cause staining and/or discoloration BSP will not be liable for damage caused to stone due to inappropriate cleaning products and methods.

In cases where BSP is not the supplier of the stone, they will not be responsible for any imperfections in the stone causing it to crack or damage in any way during fabrication & installation.

Joints:

Book (vein) matching is always our highest concern – however, due to slab sizes and benchtop configuration, this is not always possible.

Unless stated on the invoice, book matching is not included. This is an additional service that requires more planning and fabrication as such should the purchaser request book matching this is to be explicitly noted in the invoice and an additional cost applied.

Joins will be sealed with as close a colour match as readily available – size of join will vary between 1-2mm however this is subject to change as per the Installers recommendations.

The final position of joins is to be discussed and finalized at check measure. Due to restrictions to slab sizes / cabinet layout however this is subject to change – all changes are to be confirmed with the client in writing.

Acceptance of Disclaimer:

By placing an order and finalizing the first payment, the purchaser agrees that they have read and fully understood the disclaimer terms and agree to be bound by them.

By Placing the order, the customer confirms that:

Has read and understood this disclaimer.

Has had the major risks relevant to purchasing and installing stone products adequately explained; and

Authorizes Baltic Stonemason Professionals to supply and deliver stone products cognisant of all such risks.

By purchasing our goods and services you agree to the following conditions:

Payment Terms:

I hereby approve to the following progress payment schedule noting that the project cannot progress into the next stage without the finalization of the payment.

First Payment (Due at Invoice issue) 50% (including GST) of the total invoice amount.

Second Payment (Due at the time of booking for installation) 40% of the total invoice amount.

Third Payment (Due on Delivery/Day of Installation) 10% of the total invoice amount.